fillbet FAQ – Frequently Asked Questions

fillbet is strictly for players aged 21 and above. Identity verification during KYC confirms this before real-money gaming is unlocked. Accounts found to belong to anyone under 21 will be permanently closed.

No. Each person is allowed only one fillbet account. Duplicate accounts will be suspended and any associated balance forfeited. If you have trouble accessing your existing account, contact support instead of creating a new one.

A valid Philippine government-issued ID is required. Accepted documents include Philippine passport, driver's licence, SSS ID, GSIS ID, PhilHealth ID, and Voter's ID. Upload a clear photo of your ID when prompted during the verification process. KYC is required before deposits and withdrawals are enabled.

Visit the fillbet Login page and enter your registered mobile number or email address and your password. You can also log in using an OTP sent to your Philippine mobile number. If you have forgotten your password, use the "Forgot password?" link on the login page or contact support.

Multiple failed login attempts will temporarily lock your account as a security measure. Wait a few minutes before trying again, or email [email protected] to have the lock removed after your identity is confirmed. Never share your password with anyone, including people claiming to be fillbet staff.

All transactions on fillbet are in Philippine Peso (PHP / ₱). There is no need to convert currencies — you deposit, play, and withdraw in the same currency used in the Philippines.

fillbet supports deposits and withdrawals via local Philippine bank transfer and supported local e-wallets. Credit cards and cryptocurrency are not accepted as payment methods on fillbet. For specific e-wallet availability, contact support or check the payments section after logging in to your account.

Most deposits via local bank transfer or e-wallet are processed quickly, often within a few minutes. Processing times may vary depending on your payment provider and the time of day. If your deposit has not appeared after a reasonable time, contact support with your transaction reference number.

Withdrawals can be made to your registered Philippine bank account or supported e-wallet after KYC verification is complete. Log in to your fillbet account, go to the withdrawal section, enter the amount in PHP, and select your preferred method. Withdrawal processing times vary by method — contact support if a withdrawal has been pending longer than expected.

Deposit limits depend on the payment method you use. Log in to your fillbet account and check the deposit section for the current minimum and maximum amounts per method. If you want to set a personal deposit limit for responsible gaming purposes, contact support to have one applied to your account.

fillbet offers a wide game library that includes online slots, live casino tables (baccarat, blackjack, roulette, and more), fish games, eBingo, online poker, and sports betting. New titles are added regularly. Browse by category after logging in, or visit the Slots, Casino, or Fish Games pages for more details.

Demo or free-play availability depends on the individual game provider. Some slots and table games support a demo mode that lets you try them without using real PHP. Live dealer games and sports betting require a funded account. Check within the game itself for a demo option, or log in and browse available games to see which ones offer it.

fillbet works with established game providers whose titles use certified Random Number Generators (RNGs) to produce game outcomes. This means results in slots, table games, and other digital games are random and cannot be predicted or manipulated. The house edge varies by game type — no strategy guarantees consistent wins, and gaming should always be treated as entertainment.

fillbet covers a wide range of sports popular in the Philippines and internationally. These include basketball (PBA, NBA), boxing, Philippine volleyball, football, esports, and more. Live in-play betting is available on selected events. Visit the Sports page for the full list of available markets.

Odds on fillbet represent the potential return on a winning bet. Decimal odds are the most common format — for example, odds of 2.50 mean you receive ₱2.50 for every ₱1.00 wagered, including your original stake. Odds change based on market activity and the closer to the event start time. Understanding odds does not guarantee winning — sports outcomes are unpredictable.

Cash-out availability depends on the specific market and event. Where offered, the cash-out option appears in your bet slip or account bet history during the live event. The cash-out value is calculated in real time based on current odds — it may be higher or lower than your original stake.

Every registered fillbet player earns VIP points through real-money gameplay. Accumulating points moves you up through VIP tiers, each offering increased benefits. Visit the VIP page to see the full tier structure, the benefits at each level, and how points are calculated.

Point expiry and tier maintenance rules are detailed on the VIP page. In general, maintaining your tier may require ongoing activity within a defined period. Log in to your account to check your current points balance and tier status.

Yes. fillbet has a mobile app available for Android devices. It gives you access to the full game library, sports betting markets, your PHP wallet, and account settings from your phone. Visit the App page for download instructions. fillbet is also fully usable through any modern mobile browser without installing an app.

Check the App page for the latest information on iOS availability. If an iOS app is not currently available, you can access fillbet through the Safari browser on your iPhone or iPad — the mobile web version provides access to all platform features.

Contact fillbet support via email at [email protected] to request a daily, weekly, or monthly deposit limit. Limits take effect immediately and can only be increased after a cooling-off period. See the Responsible Gaming page for full details on all available tools.

Email [email protected] to request a temporary break or a formal self-exclusion. Self-exclusion can be for a set period or permanently. During exclusion, your account will be closed to gaming and you will not receive promotional communications. Self-exclusion cannot be reversed before the selected period ends.

No. fillbet does not guarantee winnings and does not promise profits from gaming. All games and sports betting involve financial risk — outcomes are determined by chance or the result of sporting events. Only ever play with money you can afford to lose. Gaming should be entertainment, not a source of income.

You can reach fillbet support by emailing [email protected]. Include your registered mobile number or email address and a description of your issue so the team can assist you as quickly as possible. Do not include your password in any support message.

Contact fillbet support immediately at [email protected]. Request that your account be temporarily locked while the issue is investigated. Change your password as soon as you can access your account. fillbet support will never ask for your password — if anyone claiming to be fillbet staff asks for it, report that contact to the support team.

fillbet support handles inquiries in English. As a platform built for Philippine players, the team is familiar with how players from Manila, Cebu, Davao, and other parts of the country typically communicate. Write to [email protected] in English and the team will respond accordingly.