fillbet Privacy Policy

Introduction

fillbet is an online gaming platform serving players in the Philippines. When you register an account, use the platform, or interact with fillbet in any way, you share certain personal information with us. This Privacy Policy explains what that information is, how we use it, and the rights you have over it.

fillbet is committed to handling personal data with care and transparency. We collect only what is necessary to operate the platform safely and effectively, and we do not use your data for purposes beyond what is described here.

This policy should be read alongside the fillbet Terms & Conditions, which govern your use of the platform as a whole.

Data We Collect

fillbet collects personal data through several channels — account registration, identity verification, platform use, and customer support interactions. The categories of data we collect include:

We do not collect data that is not needed for these stated purposes. We do not collect credit card details, as credit card payments are not accepted on fillbet.

How We Use Your Data

fillbet uses your personal data strictly for the following purposes:

• Account operation: To create, maintain, and manage your fillbet account, including processing deposits and withdrawals in PHP.
• Identity verification: To confirm your identity and age (21+) through KYC as required before real-money gaming and financial transactions.
• Security and fraud prevention: To monitor account activity for suspicious behaviour, protect against unauthorised access, and investigate potential fraud or abuse.
• Customer support: To respond to your queries, process your requests, and resolve issues related to your account or transactions.
• Legal compliance: To meet obligations under applicable laws and respond to lawful requests from regulatory or law enforcement authorities.
• Responsible gaming: To monitor gaming behaviour and apply responsible gaming tools such as deposit limits or self-exclusion when requested or required.
• Platform improvement: To analyse aggregate usage patterns and improve the fillbet platform experience for all players. This analysis is based on anonymised data where possible.
• Communications: To send account notifications, transaction confirmations, and — where you have opted in — information about offers or platform updates.

fillbet does not use personal data for automated decision-making that would have a significant legal or material effect on you without the involvement of a human review where applicable.

Sharing Your Data

fillbet does not sell your personal data to any third party under any circumstances.

Your data may be shared with the following categories of parties, strictly as needed to operate the platform:

• Payment processors: Local Philippine payment service providers who facilitate deposits and withdrawals in PHP. These providers receive only the data necessary to process your transaction.
• Identity verification providers: Third-party KYC services used to verify your identity documents during account registration and as required during account reviews.
• Technology providers: Hosting, infrastructure, and platform technology providers who support the operation of fillbet. These providers operate under contractual confidentiality obligations.
• Legal authorities: Where required by applicable law or in response to a lawful order from a competent authority in the Philippines or internationally.

Any third party that receives your data from fillbet is required to handle it with appropriate security measures and to use it only for the purpose it was shared. fillbet does not transfer your personal data to parties outside these categories.

Data Retention

fillbet retains your personal data for as long as your account is active and for a period afterward as required by applicable legal and operational requirements.

Specific retention principles include:

• Account and transaction records are retained for a minimum period after account closure to meet anti-money laundering and financial recordkeeping requirements.
• KYC identity documents are retained for the period required by applicable regulations from the date of account closure or last transaction.
• Support correspondence is retained for a reasonable operational period to support ongoing quality assurance and dispute resolution.
• Technical logs — such as IP addresses and session data — are retained for security purposes and are subject to automated deletion schedules.

When retention periods expire, data is securely deleted or anonymised so that it can no longer be associated with any individual account.

Security Measures

fillbet applies technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include:

• SSL encryption: All data transmitted between your device and fillbet — including login credentials, account information, and transaction data — is encrypted using SSL/TLS.
• OTP authentication: One-time passwords are required for login and for sensitive account actions, adding a layer of verification beyond your password alone.
• Access controls: Internal access to personal data is restricted to staff with a legitimate need to access it. Access rights are reviewed regularly.
• Infrastructure security: fillbet's platform infrastructure is hosted with security-focused providers and is subject to regular security review.

Your Rights

As a fillbet player, you have the following rights over your personal data. To exercise any of these rights, contact fillbet support:

Cookies

fillbet uses cookies and similar technologies to operate the platform, maintain session continuity, and improve the user experience. The main types of cookies used are:

• Essential cookies: Required for the platform to function correctly. These manage your login session and keep you authenticated as you navigate between pages.
• Functional cookies: Store your preferences — such as language settings — so you don't need to re-enter them on each visit.
• Analytics cookies: Help fillbet understand how players use the platform in aggregate, so we can improve its performance and layout over time.
• Security cookies: Used to detect and prevent fraud and other malicious activity on the platform.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use parts of the fillbet platform.

Minors

fillbet is strictly for players aged 21 years and above. The platform does not knowingly collect personal data from anyone under the age of 21.

KYC identity verification is required during registration to confirm that every account holder meets the minimum age requirement. Any account found to belong to a person under 21 will be immediately closed and all associated data handled in accordance with applicable legal requirements.

If you believe a minor has registered on fillbet, please contact support at [email protected] so that the matter can be investigated and actioned promptly.

Policy Updates

fillbet may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When material changes are made, the "Last updated" date at the top of this page will be revised.

For significant changes, fillbet may notify registered players through their account email or through an on-platform notification. Your continued use of fillbet after any update constitutes acknowledgment of the revised policy.

We encourage you to review this page periodically so you stay informed about how your data is being handled.

Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how fillbet is handling your personal data, please get in touch with the support team:

Email: [email protected]

You can also visit the fillbet FAQ page for answers to common questions. For matters related to your account and responsible gaming tools, log in to your fillbet account and access the relevant section directly.